Our Services
At Lapnos, we offer more than just technical expertise—we bring strategy, execution, and partnership to every challenge we take on. Our services are designed to help public institutions and development partners navigate complexity, deliver results, and build systems that last. Whether you're shaping national policy or scaling frontline implementation, we support the full program lifecycle—from design to delivery.
Monitoring, Evaluation, and Learning (MEL)
Generating evidence that drives better decisions and lasting impact.
At Lapnos, MEL is not just about reporting—it’s about improving programs in real time. We help governments, donors, and implementing partners understand what’s working, what’s not, and how to adapt. In dynamic, high-stakes environments, we design and implement MEL systems that are simple, actionable, and deeply embedded in delivery.
What we do
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Design theories of change and logic models that align activities with outcomes.
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Build practical monitoring systems that generate timely, usable data—including real-time dashboards and performance indicators.
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Conduct mixed-method evaluations—baseline, midline, and endline—using surveys, interviews, and participatory tools.
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Facilitate learning loops—after-action reviews, learning workshops, and pause-and-reflect sessions.
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Strengthen MEL capacity within institutions, ensuring governments can lead and sustain performance management.
Our approach
We work shoulder-to-shoulder with implementation teams—ensuring that evidence isn’t just collected, but actually used. Our MEL is:
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Lean – Focused on what matters, not overloaded with indicators.
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Embedded – Integrated into the program cycle, not bolted on.
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Actionable – Built to drive better decisions—not just satisfy donors.
Policy Research and Strategic Advisory
Turning evidence into strategy—and strategy into action.
Policy reform is never just about the right idea—it’s about timing, context, and political feasibility. At Lapnos, we help governments, multilaterals, and development partners navigate the messy realities of policymaking with research that’s rigorous, grounded, and geared toward implementation. Our advisory work is rooted in real-world constraints, not theoretical models.
What we do
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Conduct applied policy research that answers pressing questions for reform-minded institutions.
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Lead political economy and institutional analyses to understand power dynamics, incentives, and reform windows.
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Develop practical, actionable strategies that reflect not just technical best practices but operational and political realities.
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Assess policy feasibility and implementation pathways, including resource and capacity mapping.
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Support evidence uptake and policy communication, helping partners translate findings into influence.
Our approach
We don’t just drop research reports—we help shape decisions. Our work is:
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Embedded – We collaborate closely with policymakers and advisors from day one.
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Translational – We bridge the gap between technical knowledge and institutional decision-making.
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Realistic – We tailor recommendations to the systems, constraints, and actors on the ground.
Technical Assistance to Governments
Supporting institutions from the inside—where real change happens.
Lapnos provides embedded technical support to ministries, local governments, and public agencies tackling ambitious reforms. We don’t just advise from a distance—we work side by side with government teams to co-design policies, coordinate across departments, and solve delivery bottlenecks in real time. Our goal is to strengthen institutional capacity while getting things done.
What we do
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Deploy experienced advisors and technical experts into government institutions to support reform execution.
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Support policy design and operational planning—including costing, sequencing, and institutional arrangements.
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Facilitate inter-agency coordination across ministries, development partners, and delivery actors.
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Help implement delivery systems, such as beneficiary registries, performance monitoring tools, and service protocols.
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Build local capacity through on-the-job coaching, embedded learning, and systems strengthening.
Our approach
We believe the most effective support happens inside institutions—not around them. Our technical assistance is:
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Embedded – We work from within ministries and agencies, not just through short-term missions.
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Pragmatic – We adapt our support to shifting realities, limited bandwidth, and real-world constraints.
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Capacity-focused – We build systems and skills that last beyond our involvement.
Institutional Capacity Building
Stronger institutions make better systems—and better outcomes.
Lasting development doesn’t come from outside interventions alone. It comes from capable institutions that can plan, deliver, and adapt over time. At Lapnos, we work with government agencies, public service bodies, and development partners to build the core capabilities institutions need to deliver on their mandates—now and in the future.
What we do
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Conduct organizational assessments to identify capability gaps and system bottlenecks.
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Develop tailored capacity-strengthening roadmaps linked to national strategies and operational goals.
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Design and deliver training programs for civil servants, frontline staff, and leadership teams.
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Support change management processes, including stakeholder engagement, institutional restructuring, and accountability mechanisms.
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Create and institutionalize standard operating procedures (SOPs), tools, and workflows for improved performance.
Our approach
We focus on helping institutions help themselves—building internal strength, not dependency. Our work is:
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Context-driven – We tailor our support to each institution’s culture, constraints, and starting point.
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Co-owned – We design and implement solutions in partnership with those who will sustain them.
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Sustainable – We prioritize systems, skills, and processes that continue to deliver results long after we step back.
Social Protection and Public Service Systems Support
Making services more inclusive, accountable, and built to respond.
Strong social protection and public service delivery systems are critical for reducing poverty, improving resilience, and promoting inclusion—especially in times of crisis. At Lapnos, we work with governments and development partners to strengthen the policies, structures, and technologies behind these systems—so they work better for the people who need them most.
What we do
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Design and strengthen social protection programs, including cash transfers, social registries, and integrated service delivery models.
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Develop targeting methodologies to identify and reach vulnerable populations more accurately and fairly.
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Build grievance redress mechanisms and accountability systems that ensure transparency and citizen trust.
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Support the development of digital management information systems (MIS) for registration, case management, and service tracking.
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Design shock-responsive mechanisms that help systems adapt during emergencies like natural disasters, pandemics, or conflict.
Our approach
We focus on making service delivery systems more equitable, resilient, and people-centered. Our work is:
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Systems-driven – We look beyond individual programs to improve how services are designed, coordinated, and delivered at scale.
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Responsive – We help governments build flexibility into systems so they can adapt to changing needs.
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Inclusive – We design with the most vulnerable in mind, ensuring services reach those often left behind.
Digital Tools for Governance and Service Delivery
Building practical, people-centered technology that works in the real world.
Digital tools are powerful—but only when they’re built to fit real institutions, real users, and real constraints. At Lapnos, we help governments and development partners design and implement digital solutions that improve transparency, streamline operations, and make public services more accessible and accountable.
What we do
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Design user-friendly digital platforms for service delivery, case management, citizen engagement, and feedback collection.
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Develop data dashboards and analytics tools that support real-time decision-making and performance tracking.
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Build mobile data collection systems that work in low-connectivity environments.
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Implement open-source, low-cost technologies that are sustainable and context-appropriate.
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Integrate digital tools with existing government systems, ensuring alignment, usability, and long-term adoption.
Our approach
We don’t believe in technology for technology’s sake. Our digital work is:
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Human-centered – We design with users in mind—from frontline staff to policymakers to citizens.
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Fit-for-purpose – We prioritize tools that solve real problems, not just showcase innovation.
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Built to last – We align with local infrastructure, institutional needs, and long-term maintenance capacity.
Program and Project Management Support
Bringing structure, speed, and accountability to implementation.
Even the best-designed programs can falter without strong management. At Lapnos, we support public institutions and development partners with the tools, teams, and systems they need to manage delivery—on time, on budget, and with real impact. Whether we’re leading implementation or supporting government teams behind the scenes, we ensure that strategy translates into execution.
What we do
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Manage full program implementation, including staffing, logistics, and day-to-day operations.
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Support project setup and launch, from procurement and recruitment to timelines and delivery plans.
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Lead ongoing performance management, with structured check-ins, dashboards, and reporting systems.
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Ensure compliance and reporting for donor-funded programs, including financial tracking and risk management.
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Embed project teams within government or partner institutions, working as trusted implementation partners.
Our approach
We treat delivery as a discipline—not an afterthought. Our management support is:
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End-to-end – We stay involved from startup to scale-up and closeout.
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Hands-on – We take responsibility for the day-to-day mechanics of delivery.
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Results-focused – We track progress rigorously and make real-time adjustments to stay on course.
Strategic Communications
Helping public institutions communicate clearly, build trust, and drive uptake.
Reform and service delivery don’t succeed on design alone—they depend on trust, clarity, and public connection. At Lapnos, we help governments and public institutions communicate in ways that resonate with citizens, align stakeholders, and drive engagement—whether rolling out reforms, launching new services, or navigating moments of public transition. Our work ensures that communication is not a last step, but a strategic part of delivery from day one.
What we do
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Develop messaging and narratives that explain complex reforms or services in accessible, citizen-friendly language.
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Design and implement behavior change strategies to improve uptake of public programs and platforms.
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Support stakeholder engagement—from frontline workers to political actors to development partners.
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Facilitate internal communications within ministries and departments to align teams around reforms or operational shifts.
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Advise on crisis and transition communication, especially during service disruptions, digital rollouts, or policy changes.
Our approach
We treat communication as a core part of service delivery—not an afterthought. Our work is:
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Audience-focused – We help governments reach the right people—citizens, partners, and internal teams—with the right messages, at the right time.
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Purpose-driven – Whether the goal is awareness, trust, or behavior change, our strategies are tied to outcomes.
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Institutionally grounded – We work with and through public systems, ensuring ownership, sustainability, and alignment with broader reform efforts.
Partner With Us
Whether you’re issuing an RFP, forming a project consortium, or seeking hands-on delivery support—Lapnos is ready to engage. We bring practical expertise, strategic alignment, and on-the-ground execution to every partnership.
Let’s build something that lasts—together.
